commitment to quality

Commitment to Quality

Quality Policy

At Hartland Controls we are committed to quality excellence and continuous improvement:

  • Through product innovation
  • Operating Excellence
  • Employee Empowerment
  • Achieving consistent performance in our processes, products, and services
  • Using disciplined, documented processes
  • Meeting or exceeding our customers’ expectations

Zero-Defect Mindset

Our commitment is to strive for zero defects. The team is focused on prevention, which causes people to prevent defects and non-conformances. Zero defect mindset at HC involves:

  • Recognizing that defects are not acceptable
  • Understanding that zero defects is part of an attitude, where each defect is rigorously traced to its root cause with the goal to prevent each cause
  • Realizing that the ultimate goal is to completely eliminate the problem forever, supported through rigorous continuous improvement programs
  • And making a personal commitment to strive to do things right the first time

Facility QMS Certification

Hartland Controls is an ISO 9001:2015 certified facility. TUV Rheinland of North America is our certification body (CB).

ISO 9001 certification demonstrates and confirms our commitment to providing products that consistently exceed our customers’ expectations.